Estate Manager

QUALIFICATIONS & EXPERIENCE REQUIRED: Facilities and/or Property Management Degree or similar 5+ Years Experience Experience Type : Estate management, Residential Estate operations management. Required: Strong Leadership skills, ability to problem-solve, strong administration and operational skills, customer service.

DUTIES AND RESPONSIBILITIES: Estate Operations: Manage the daily operation of the Estate and ensure the highest standards of presentation and maintenance. Oversee landscaping, cleaning, waste management, repairs and preventative maintenance programmes. Ensure all communal facilities and amenities remain fully operational and well maintained. Conduct regular inspections and implement corrective actions where required. Security & Risk Management Work closely with the Estate’s security service provider to maintain a safe and secure environment. Oversee access control systems, CCTV monitoring and estate security procedures. Manage security incidents and emergency situations professionally and efficiently. Ensure compliance with all security protocols and emergency response procedures. Contractor & Service Provider Management Manage the performance of all contractors and service providers. Monitor service delivery against agreed standards and contractual obligations. Ensure maintenance work is completed timeously and to the required quality standards. Tenant Experience Serve as the primary point of contact for Tenants regarding estate-related matters building positive relationships through professional communication and responsive service. Resolve tenant queries, complaints and operational issues promptly and coordinate estate communications, notices and community initiatives. Financial & Administrative Management Assist with operational budgeting and expenditure control and monitor operational costs and identify opportunities for efficiencies. Ensure accurate record keeping and reporting and working closely with the Property Management and Finance teams regarding operational matters. Compliance, Health & Safety Ensure compliance with all applicable legislation, company policies and Estate rules. Conduct regular health and safety inspections and risk assessments ensuring the maintenance of occupational health and safety standards across the Estate. Position Type: Job Role: Location: Joining Date: Benefits: Permanent Estate Manager Gauteng As soon as possible Provident Fund / Medical Cover

KEY DELIVERABLES A strong understanding of business and industry practices; Ability to manage and run the day-to-day operations of an upmarket residential rental development. Management of estate and providing tenants with an exceptional experience. Management of Estate operations, facilities, and contractor performance. Ensuring that the Estate is well maintained and dealing professionally with all stakeholders.
SKILLS AND TRAITS Strong operational and facilities management experience. Excellent communication and interpersonal skills. Sound financial and administrative abilities. Proficiency in Microsoft Office. Strong organisational, planning and problem-solving skills. Ability to perform effectively under pressure. High attention to detail with a proactive approach. Valid driver’s licence.